PCDA (Navy) has the onerous responsibility of providing audit and payment cover to Indian Navy as well as Coast Guard. It has a wide spectrum of functions which cannot be matched by any other office in the Department. Except for civil works, it is dealing with all types of transactions which can be visualized in our Department.
Ours is a service oriented organisation and our role is to provide efficient and professional service to our customers. Since there is a large number of workers in various industrial organisations such as Naval Dockyards, Material Organisations and Naval Ammunition Depots, etc, it is incumbent upon us to put our best foot forward while dealing with personal entitlements of these personnel. Similar alacrity is expected from us while processing claims of service personnel and Coast Guard. We have institutionalized a mechanism of regular liaison meetings with the executive authorities both on Navy and Coast Guard side with a view to resolving various issues. It has given impetus to our efforts to make PCDA (N) a wholly custom-centric organisation.
With every passing day, the expectations of our client organisations are rising which can be met only by getting rid of the archaic and superfluous processes in discharging our functions. We have already initiated the BPR exercise to provide more efficient, prompt and accurate services to our customers. The department at large is also thinking in terms of integrated systems for discharging various functions. We are also examining the feasibility of integrating our systems to those of our customers. Besides, emphasis is being laid on sharing of data in order to avoid infructuous efforts at data entry. I am confident that within next one year our business processes will get more refined and robust. I am sure that each member of PCDA (N) fraternity will contribute to the best of their abilities to effect further improvements in service delivery. Our revered late President Dr. Abdul Kalam also said that “excellence is a continuous process and not an accident”; so let us take a pledge that we shall strive to achieve excellence in whatever we do and give out our best to our clients.